Welcome!

Nifty Pro Movers LLC

Terms and Conditions of Moving Services

Effective date: 10/21/2026

These Terms explain the booking, payment, service, cancellation, and claims policies of Nifty Pro

Movers LLC (“NPM,” “we,” “us,” or “our”).

Please review these Terms before booking. We will provide or link to the applicable Terms for your

acceptance before confirming your reservation. Your accepted estimate, service agreement, bill of

lading, and any applicable valuation documents also govern your move.

Mandatory legal requirements control if they conflict with these Terms. Required transportation

documents and move-specific written agreements control over general website language.

1 Reservations and Deposits

A reservation is confirmed after NPM accepts the booking, the customer accepts the required

documents, and the required deposit is received.

All moves have a two-hour minimum charge. The reservation deposit equals the first two hours of

moving services at the rate stated in your accepted estimate. This deposit is applied toward your

final bill; it is not an additional booking fee.

Any additional advance payment and its due date will be stated in the written estimate. Unless

otherwise agreed in writing, the required advance payment is due seven calendar days before the

move. For bookings made fewer than seven days before service, it is due at booking.

Additional time and authorized services are billed according to the accepted estimate and

applicable law. Customer cancellations are addressed in Section 9.

2 Estimates Rates and Additional Services

Your written estimate identifies the services included, applicable rates, minimum charges, disclosed

fees, and whether the estimate is binding or nonbinding.

Please provide accurate information about inventory, stairs, elevators, parking, walking distances,

oversized items, packing needs, and assembly requirements.

Additional work or changes in scope must be documented and approved before that work begins,

using any revised estimate or other documentation required by law. All charges remain subject to

applicable legal limits.

For hourly services, the estimate will explain when billable time begins and ends, billing

increments, minimum hours, and any travel charges. An estimated duration is not a guaranteed

completion time unless expressly agreed in writing.

3 Customer Preparation and AccessThe customer or an authorized adult representative must be available to provide access,

instructions, and approvals. Before arrival, please:

Reserve required elevators, loading areas, and parking.

Obtain necessary building permissions.

Pack items unless packing services are included.

Identify fragile, unusually valuable, or previously damaged items.

Explain any special handling or assembly requirements.

Delays or additional work may affect timing and charges only as disclosed, authorized, and

permitted by law.

4 Safety and Prohibited Items

Customers and their guests may not lift or carry items jointly with our crew or ride in company

vehicles. Children and pets must remain outside active work areas.

We do not transport hazardous materials, including fuel, propane, explosives, or leaking chemicals.

Potted plants containing soil are not accepted in our vehicles.

Please keep cash, jewelry, medications, important documents, and other personal valuables in your

possession.

Our crew may pause work when conditions are unsafe. We will explain the concern and discuss

available alternatives. Any resulting charges must comply with the accepted agreement and

applicable law.

5 Packing Televisions and Electronics

Televisions, monitors, and fragile electronics require appropriate protective packaging.

If a television does not have an appropriate protective box, the customer must sign a separate, item-

specific acknowledgment and waiver before NPM agrees to move it.

The acknowledgment will identify the television, document its visible condition, explain the risks

associated with moving it without a protective box, and record the customer’s request to proceed.

Any limitation of liability is subject to applicable law and the governing valuation documents.

Signing the acknowledgment does not automatically release NPM from responsibility for damage

caused by negligent handling or waive rights that cannot legally be waived.

NPM may decline to move an item when the crew determines that it cannot be handled safely.

6 Furniture Disassembly and Reassembly

Disassembly and reassembly are included only to the extent stated in the accepted estimate or

service agreement.

Please identify furniture requiring special tools, manufacturer instructions, replacement hardware,

or specialist service before moving day.Our crew may decline work that cannot be performed safely or reasonably risks damage. We will

document any agreed change, unfinished assembly, missing hardware, or necessary follow-up.

7 Arrival and Service Completion

Arrival windows are estimates unless expressly guaranteed in writing. We will communicate

material delays as reasonably possible.

At completion, please review the work with the crew and identify any visible damage, missing

items, unfinished work, or billing concerns. These concerns should be recorded on the service

documents.

A completion signature records the services and exceptions shown on that document. It does not

waive claims for concealed damage or rights protected by law.

8 Payment and Card Authorization

NPM accepts debit and credit cards. The remaining lawful balance is due upon completion unless a

different written payment schedule applies.

We will provide an itemized invoice reflecting applicable charges, prior payments, and approved

adjustments. Any charge to a stored payment method requires appropriate customer authorization.

Installment arrangements require a separate written payment schedule and authorization.

Please promptly identify any disputed invoice item so we can investigate. Payment obligations and

any collection activity remain subject to applicable law. These Terms do not authorize unlawful

withholding of customer belongings.

9 Cancellations Rescheduling and No Shows

Submit cancellation or rescheduling requests through the client portal or contact our office. NPM

will confirm receipt in writing. Deadlines are measured from the beginning of the scheduled arrival

window, using local time at the pickup location.

Customer Cancellations

Except where a refund is required by law, payments for a customer-canceled booking are retained

as an account credit for future NPM services. A $100 cancellation fee applies when the customer

cancels on the calendar day of the scheduled move, subject to applicable law. This fee is deducted

from the deposit, with the remaining balance retained as account credit; it is not charged twice.

Rescheduling

Customer-requested rescheduling is subject to the following fees:

At least 72 hours before the scheduled arrival window: No rescheduling fee.

At least 48 hours but fewer than 72 hours before the scheduled arrival window: $50.

Fewer than 48 hours before the scheduled arrival window, including same-day requests received before crew

dispatch: $75.New dates are subject to availability. The deposit will be applied to the rescheduled move, with any

applicable rescheduling fee separately itemized.

No Shows or Unavailable Access

If the crew arrives within the agreed arrival window and cannot begin because the customer is

unavailable or access has not been arranged, a $100 no-show fee may apply. The deposit will be

applied toward that fee, and the remaining balance will be retained as account credit except where

a refund is required by law.

NPM will not impose both a cancellation fee and a no-show fee, or add a rescheduling fee, for the

same missed appointment.

Cancellation by NPM

If NPM cancels before providing service and the customer does not accept an alternative date,

payments for the unperformed service will be refunded. All cancellation, rescheduling, and no-show

charges are subject to applicable law.

10 Damage Missing Items and Service Concerns

Please report visible damage or missing items before the crew leaves when reasonably possible. We

request written notice within 24 hours to help preserve evidence and investigate promptly.

The requested 24-hour notice period does not shorten any claim deadline provided by applicable

law or automatically invalidate a claim reported later.

Submit concerns through the damage-report link at www.niftypromovers.com or the client

portal. If you cannot access the form, contact our office for another submission method.

Include your name, move date, affected items, description of the concern, photographs where

available, and the compensation or remedy requested. Provide supporting repair estimates or value

information as available.

Preserve affected items and packaging and allow a reasonable opportunity for inspection before

repair or disposal, except where immediate action is necessary for safety or to prevent further

damage.

We will review the available evidence and respond under the governing agreement and applicable

claims procedures. A claim submission does not guarantee a particular settlement.

11 Liability and Valuation

Responsibility for loss or damage is governed by applicable law, the facts of the claim, and the

valuation coverage properly documented for the move.

For interstate household-goods transportation, required valuation disclosures and selections will

be provided separately. Website Terms do not replace those documents or establish a reduced

valuation election.Preexisting damage, inadequate customer packing, inherent defects, or handling by others will be

considered where relevant to the cause of the claimed loss. Nothing in these Terms excludes

liability that cannot lawfully be excluded.

12 Billing Concerns Refunds and Payment Disputes

Please contact NPM promptly about billing errors or service concerns so we have an opportunity to

investigate and propose a resolution.

Refunds or adjustments will reflect the applicable agreement, services provided, findings of the

investigation, and legal requirements. Where a refund is due, account credit will not be substituted

without the customer’s agreement.

We may provide relevant agreements, invoices, authorizations, service records, photographs, and

communications to our payment processor or a financial institution responding to a dispute.

Nothing in these Terms waives or restricts lawful rights to dispute a charge, submit a claim, contact

a regulator, or pursue another available remedy.

13 Service Records and Website Use

NPM may maintain job-related photographs, inventory records, time records, and customer

communications to document services and investigate concerns. Such records will be handled in

accordance with applicable law and our Privacy Policy.

Website information is general. Your accepted move-specific documents establish your booking

details and prices. Website availability is not guaranteed.

14 Changes to These Terms

Updated Terms will state their effective date and apply prospectively. Posting new Terms does not

retroactively change an existing booking. Any modification to an existing agreement requires

appropriate notice and acceptance where required.

15 Contact

Nifty Pro Movers LLC

Telephone: 1-866-629-9259

Website: www.niftypromovers.com

Customer support: Through your client portal

16 Governing Law Jurisdiction and Venue

Except where federal law or other mandatory law controls, these Terms and the services provided

by NPM are governed by Maryland law.

To the extent permitted by applicable law, NPM and the customer agree that any lawsuit arising out

of or relating to the services, the service agreement, billing, or payment obligations must be brought

exclusively in a Maryland state court located in Montgomery County or, where federal jurisdictionexists, in the United States District Court for the District of Maryland. Both parties consent to

personal jurisdiction in those courts.

This provision does not override mandatory venue requirements, legally protected consumer

rights, or applicable rights concerning interstate transportation claims or arbitration. It does not

restrict either party’s right to contact a regulator or the customer’s lawful right to dispute a

payment with a financial institution.